Articles Tagged with American with Disabilities.

ADA Compliant Websites

Is Your Website ADA Compliant?

I have previously reminded business owners that their websites must be ADA compliant in a post titled: “Is Your Website ADA Compliant”.  And a recent (non) decision by the U.S. Supreme Court affirms that position.

As a followup to this post, the U.S. Supreme Court recently declined a petition for certiorari in Domino’s Pizza v. Guillermo Robles, letting stand the Ninth Circuit’s decision holding that Title III of the Americans with Disabilities Act (ADA) applied to websites and mobile applications for businesses with physical locations.    In the Domino’s Pizza case a blind customer asserted he could not order a custom pizza from Domino’s website or mobile application, even while using screen reading software.   The 9th Circuit Court of Appeals ruled that the ADA applied to Domino’s website and mobile application because the ADA mandates that places of public accommodation provide auxiliary aids and services to disabled individuals.   The Appeals court stated that “Domino’s website and app facilitate access to the goods and services of a place of public accommodation – Domino’s physical restaurants.”

When the Americans With Disabilities Act passed in 1990, the World Wide Web was only a year old and was not even a commonly used term yet, much less a commonly used medium. Although the ADA is most commonly associated with the inclusion of wheelchair ramps, elevators and handrails in public buildings, three decades later the law is also being used to demand that business websites become ADA-compliant.

The law firm Seyfarth Shaw tallied more than 2,250 such federal suits filed in 2018 under Title III of the ADA, more than triple the number from the year before, alleging violations because plaintiffs “could not use websites because they were not coded to work with assistive technologies like screen readers,” the firm said.    Advocates for the disabled say that websites must accessible to everyone, just like brick-and-mortar stores, restaurants and schools—with content coded to enable screen-reading software to convert words to an audio translation for the blind, video that includes written descriptions for the deaf, and interactive functions operable through keyboard commands for those who cannot operate a mouse.

It can cost several thousand to a few million dollars to make a site accessible depending on its complexity, although adding to the confusion is the fact that no formal government standards have been promulgated—and the Trump administration has decided to stop drafting rules for website ADA compliance, which many people are saying is to blame for the rise in lawsuits. A consortium of web innovators has created the Web Content Accessibility Guidelines.